Proof of Purchase and Documentation

Good records protect the purchase, warranty, insurance, repair and eventual resale. Keep enough evidence to show what was bought, from whom, when, for how much and in what condition.

Build one device record

• invoice, receipt or order confirmation;
• bank or card payment record;
• seller name and contact details;
• model, serial and IMEI kept privately;
• listing and condition description;
• warranty and insurance documents;
• repair invoices and parts history;
• photographs of condition before sale or postage.

Use the focused guides

• How to Keep Proof of Purchase
• Why You Need a Phone’s Original Receipt

An original receipt is useful but is not always the only acceptable evidence. GOV.UK states that proof may include a sales receipt or other evidence such as a bank statement or packaging. The exact evidence required for a commercial warranty or insurance claim can be narrower, so check those documents separately.

Primary references used for this guide: Proof of Purchase and Documentation

• GOV.UK: accepting returns and giving refunds
• Consumer Rights Act 2015

Proof of Purchase and Documentation: where to start

Use this section to narrow the decision before comparing individual models. Use the Proof of Purchase and Documentation guides according to the practical question you need to resolve, then verify the exact seller, product or provider terms that apply.